Job Title:                            Refugee Case Manager – On-going Services

Status:                                Full Time (40 hours per week)

Salary:                                $35,000 – $45,000, (commensurate with experience), plus benefits
JSS hours are Monday through Friday, 8am to 5pm. This position will require the Case Manager to provide flexibility in their work schedule, depending on clients’ needs.


Jewish Social Services is seeking a full-time case manager to provide on-going social services for the Refugee Resettlement program. The overall goal of JSS’ Refugee Resettlement Program is to help newly arrived families and individuals to become self-sufficient. JSS provides on-going comprehensive case management services to assist refugee and immigrant clients in achieving stability in areas such as employment, health, housing, education, finances, and daily tasks. The position will also work with clients to ensure social adjustment by facilitating community connections and access to additional resources. The duties include but are not limited to the following:



  • Identify clients who require additional support to achieve self-sufficiency and enroll them in the Intensive Case Management program (Preferred Communities)
  • Create a person centered self-sufficiency plan to expedite stability and integration within the greater community
  • Provide intensive case management to vulnerable refugees and immigrants in coordination with other case managers on staff, this may include assisting with access to medical care, obtaining social benefits, school and ESL enrollment, and home visits
  • Provide cultural orientation to ensure client understanding of available systems and resources
  • Ensure social adjustment through trauma-informed care to address barriers to community and social integration
  • Assess and record client progress towards goals of self-sufficiency plan
  • Ensure complete, accurate, and timely documentation for each case
  • Referral services as needed


  • Identify clients who require additional support in the areas of employment and employability and enroll in JSS’ on-going employment program (Social Services)
  • Work with client to create employment plan, review and update
  • Assist client with referrals to employers and training programs in order to achieve career goals
  • Develop and maintain relationships with area employers and related service providers
  • Ensure complete, accurate, and timely documentation for each case


  • Support the identification of community-based services for refugees to utilize beyond the resettlement period
  • Be familiar with program requirements and assure that programs are in compliance
  • Identify on-going needs of the refugee communities being served
  • Maintain availability to respond to emergencies


  • Represent the agency to other stakeholders, service providers, and the general public
  • Actively participate in one-on-one meetings with supervisor, weekly team meetings and other department, agency, community and provider meetings, as needed
  • Assist other JSS staff as needed                                                      


  • Bachelor’s Degree in Social Work or similar field or 2 years relevant work experience required – Special consideration given for Master of Social Work
  • Preference given to those candidates who have experience working with refugee and immigrant communities
  • Excellent verbal and written communication skills in English required – Fluency in a second language is a bonus, but not required (Dari, Swahili, or Kinyarwanda)
  • Ability to communicate effectively through a 3rd party interpreter
  • Ability to work with a multicultural caseload and ethnically diverse staff
  • Strong computer skills, including Microsoft Office applications, with accuracy in data entry
  • Strong organizational and time management skills
  • High degree of skill in case notes, detailed reporting, and maintaining accurate case files
  • Ability to identify challenges and provide recommendations for solutions
  • Valid driver’s license and reliable vehicle required


For nearly 40 years, Jewish Social Services of Madison has provided individuals and families in our community with the resources needed to meet the challenges of everyday living, including senior services, case management and refugee resettlement. The team at Jewish Social Services works with people of all ages, religions, races, ethnicities and backgrounds. We serve seniors, refugees and immigrants working toward citizenship, and individuals and families under stress. In addition, we provide educational and social programs for seniors in our community. We are a small, but multi-faceted agency rooted in Jewish values. We are committed to pursuing justice, social equality, and caring for others.


Interested individuals should send a cover letter and resume to Jim Mackman at and please put “CASE MANAGER RESETTLEMENT” in the subject line. We will begin interviewing applicants the week of 1/14/19 and will keep the position open until filled.

Jewish Social Services of Madison is an equal opportunity employer.